Skip to main content

Notification Providers

Overview

SyncNow Notifications feature allows you to send notifications based on errors or warnings that occur during the synchronization process. Currently, SyncNow supports sending notifications via email or by adding a comment to the issue/work item in the source work system from which the synchronization occurred.

Notification Methods

Email Notifications

You can configure SyncNow to send email notifications to specified recipients when errors or warnings occur during synchronization. Email recipients can be defined to receive notifications based on error or warning conditions.

Notifications Settings

Comment Notifications

SyncNow can also write comments directly to the issue/work items in the source work system when an error or warning occurs. This provides immediate visibility of synchronization issues within the context of the affected work item.

Comments Notifications

Configuration

To set up notifications:

  1. Navigate to the Notifications Settings: Access the notification configuration page in SyncNow.
  2. Define Conditions: Specify the conditions under which notifications should be sent (e.g., on errors, warnings, or both).
  3. Set Recipients: For email notifications, define the recipients who will receive the notifications.