AI Assistant Chat
Overview
The SyncNow AI Chat feature introduces intelligent assistance directly within the SyncNow platform to help users manage synchronization between systems such as Jira, ServiceNow, and Azure DevOps.
AI Chat provides two intelligent agents:
- 📘 Documentation Agent Assists with "how-to" questions related to using SyncNow (e.g., creating sync processes, configuring field mappings).
- ⚙️ Execution Agent Helps with technical inquiries such as sync process statuses, entity/field mappings, and script-based transformations.
💡 Chats are persistent: you can return to any conversation, search past chats, and pick up where you left off.
✨ Key Features
- Natural language interface to explore and operate SyncNow functionality.
- Smart routing to the appropriate AI agent based on your question.
- Searchable conversation history to revisit and resume previous chats.
- Predefined conversation starters to guide your queries.
🧠 Available AI Agents
| Agent | Description |
|---|---|
| Documentation Agent | Answers “how-to” questions about SyncNow usage, setup, and configuration. |
| Execution Agent | Handles queries about real-time sync process execution, mappings, statuses, and script transforms. |
Thanks for the clarification! Here's the revised documentation section, where the SQL part is replaced with a description of how those entries appear in the UI—specifically as square buttons with a title and description on the chat landing screen.
🗂 Suggested Prompts
When you open SyncNow AI Chat, you’ll see a set of predefined square buttons that serve as helpful starting points. Each button includes:
🧩 Examples of Starter Prompts:
| Title | Description |
|---|---|
| How to create a sync process | Create a sync process between Jira and ServiceNow. |
| Status of the sync process | What is the status of the sync process between Jira and ServiceNow? |
| Active sync processes | List all active sync processes. |
| How to add a field mapping | Add a text field mapping to a sync process between Azure DevOps and Jira. |
| How to configure the sync process | Map attachments between ServiceNow and Jira in a sync process. |
| Retrieve the field mappings | Get field mappings for the sync process between Azure DevOps and ServiceNow. |
💬 Clicking any of these suggestions automatically sends the corresponding question to the AI agent.
Let me know if you'd like this customized further for internal use, such as converting it to HTML, Markdown for Docusaurus, or a tooltip-based UI reference for developers.
🖼️ Chat Interface
The AI chat window features:
- A chat search bar to find and reopen conversations.
- A conversation list showing timestamps and topics.
- A grid of starter questions to guide common queries.
- Seamless agent handoff depending on the topic.
🚀 Getting Started
To start using SyncNow AI Chat:
- Navigate to the AI Chat panel via the left menu.
- Choose a starter prompt or enter your own question.
- Let the AI agent guide you through your workflow or configuration.
- Return to previous chats at any time using the search feature.
🛠️ Use Cases
- Create sync processes between systems like Jira and ServiceNow.
- Configure field or script mappings.
- Monitor status of existing sync processes.
- Debug sync errors and mapping issues using intelligent suggestions.